Netflix problem

[Jayne0307]

When I go through the apps onto Netflix, it appears to load as usual. I select my name as 'who's watching' to run Netflix goes back to the apps screen and doesn't load

[oldfella]

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@Jayne0307 wrote:

When I go through the apps onto Netflix, it appears to load as usual. I select my name as 'who's watching' to run Netflix goes back to the apps screen and doesn't load

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Hi @Jayne0307 

Have you first tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Jayne0307]

Hi. Yes, rebooting was my first thought, but it hasn't resolved the problem. I can log in on another device but not through the Q box 

[oldfella]

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@Jayne0307 wrote:

Hi. Yes, rebooting was my first thought, but it hasn't resolved the problem. I can log in on another device but not through the Q box 

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Two things you can try @Jayne0307 

First is a reset settings onthe Q box.

Second is to refresh the Apps.

Both options are in the Q box hidden menu.

As Apps refresh can take a while probably best to try the Reset settings first.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Jayne0307]

👍Thanks very much for the hints. I'll give it a go tomorrow. Fingers crossed 🤞🤞