18 Dec 2023 06:33 PM
Went on to apps and tried to load Netflix but all it's doing is the loading circle keeps going round and round.
Anybody help.
18 Dec 2023 06:37 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried rebooting by unplugging the device for 30 seconds?
if that doesn't help it sounds like it could be the internet connection the device is getting. How is it connected via WiFI or Ethernet?
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18 Dec 2023 06:47 PM
WiFi is good, haven't got a problem with it.
Haven't tried switching the box off and restarting the box yet.
18 Dec 2023 06:52 PM
Posted by a Superuser, not a Sky employee. Find out moreAlso don't suppose this has happened after you have turned it on out of standby has it?
if so you may want to change a couple of settings as by default the WiFi gets turned off when the device goes into standby and it can take a while to turn back on when you put it out of standby.
in settings set networked standby mode to ON and that ensures the WiFi connection is maintained. It's also worth turning off overnight power saving mode as well if using WiFi if you notice issues like this first thing in the morning as well.
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18 Dec 2023 08:20 PM
My son had been watching You Tube on it before switching over to Netflix. So the box had been on for about an hour.
18 Dec 2023 08:22 PM
Posted by a Superuser, not a Sky employee. Find out moreIf the reboot doesn't do anything you could try an app refresh as well.
Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution. it could take several hours for the app refresh to complete.
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18 Dec 2023 09:17 PM
Posted by a Superuser, not a Sky employee. Find out more
@JasonSmudge wrote:
Went on to apps and tried to load Netflix but all it's doing is the loading circle keeps going round and round.
Anybody help.
@JasonSmudge there are quite a few people having the same problem and Sky is looking into the problem see the link below for the larger thread regarding this problem
there are 1 or 2 work arounds to try
https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/m-p/4428388#M602362
18 Dec 2023 10:18 PM
All working now.
switched off the box at the mains and restarted it.
Thanks for all your help
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