Netflix often not working on SkyQ

[Chodley]

Do you mean tried the "signing-out" suggestion? Via the Manage Access amd Devices page?

[PastSellByDate]

That is correct. Sometimes over the past couple of months Netflix connects no problem without any action required and on other days the dreaded  red spinning circle and no. Connection. It seems illogical

.  

[HalcyonDays]

This is the exact replica of what happens to meSomedays i get a connection and other days the red circle which seems to correct itself without doing anything after a couple of days

[Ange27007]

@PastSellByDate @Tell me about it mate! Two mths had that problem. I've managed to do the solution two of the guys posted on this thread and it seems to have worked. They've screen shot it, with details. Try that 

[BaileyGB]

---

@HalcyonDays wrote:

This is the exact replica of what happens to meSomedays i get a connection and other days the red circle which seems to correct itself without doing anything after a couple of days

---

Have you tried the fix on page 7, it seems to work for some people

[HalcyonDays]

it does work sometimes but that is not the answer for me  the connection stops randomly , most of the time the connectiion comes back without doing anything after a couple of days. all other Apps ITV X works perfected it is only Netflix that is the problem

[PastSellByDate]

Halcyon Days your issues with the Netflix connection are almost identical to mine. It seems to have a mind of items own. It will disconnect for no obvious reason then connect again usually within 2 days without me doing anything except wait. Like you it is only the Netflix connection that is the problem the other App do not disconnect. It all worked fine until sometime in late October.  What can we do. Sky customer service staff are flippant and not interested in helping.

[Anonymous]

---

@PastSellByDate wrote:

... Sky customer service staff are flippant and not interested in helping.

---

That's not true though is it? They're aware there is a problem and it's with the technical people, they can't hurry anyone up and there is literally nothing they can do until they hear back.

[Anthonydh84]

This is useful but I'm having to do this everyday which is just daft! Can someone at Sky help? 

[AndyDav58]

SKY telling me I cannot now access the Netflix App on SKY as I do not purchase Netflix through SKY. This is new from them as Netflix was always available previously. They tell me Netflix is cheaper to buy through them but I suspect by blocking Netflix direct purchasers they will then push up their price. Anyway sod them as I can cast Netflix via chromecast to my TV and by pass SKY.

[Chodley]

---

@Anthonydh84 wrote:

This is useful but I'm having to do this everyday which is just daft! Can someone at Sky help? 

---

What are you having to do every day?

[Chodley]

---

@AndyDav58 wrote:

SKY telling me I cannot now access the Netflix App on SKY as I do not purchase Netflix through SKY. This is new from them as Netflix was always available previously. They tell me Netflix is cheaper to buy through them but I suspect by blocking Netflix direct purchasers they will then push up their price. Anyway sod them as I can cast Netflix via chromecast to my TV and by pass SKY.

---

Not true. Still working for me and I have a direct contract with Netflix.

[AndyDav58]

Case Reference Number: xxx

Thank you for getting back to us regarding Netflix.

Checking your Sky account, you do not have Netflix subscription with Sky.

You will not be able to access Netflix or the TV Netflix App with Sky.

There is no error from Sky end about your issue with Netflix access on Sky Q as you do not have Netflix with Sky.

[Monkeyboy44]

Just jumping on bandwagon, but ur starting playing up yesterday 

downstairs main tv sly q Netflix fine

upstairs q mini the Netflix screen just hangs black woth red N

W I've got ultimate tv add on Netflix 

[PastSellByDate]

The response from a contributor saying Sky is aware of the problem is not helpful. As far as we are concerned this has been a problem on and off for over 6 weeks. How long do they need they have the technical  expertise.  As soon as the red circle appears on the screen it does not allow anything. I have tried logging in on our laptop with my Sky password but this is not accepted.  Sky customer service advised me as Netflix is part of my package no other password  is issued for Netflix.  How long do I have to wait for Sky to sort out I am paying for Netflix as part of my subscription.