Netflix often not working on SkyQ

[Chodley]

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@Ange27007 wrote:

By the way,I never saw the screen shots until earlier haha then I knew what you meant. Seems to be ok now,since doing that fingers crossed

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Cool

Doesn't seem to work for everyone but quite a high success rate, at least for a while. If it goes wrong, try it again. If it is some problem with an expired token not being handled / discarded properly until the sky box device is force signed out on the netflix service, then it could recur and should work again.

I suspect you are/were not the only person who has "tried everything suggested" who actually hasn't. 😀

[PastSellByDate]

We are new to this forum. We have been with Sky for over 5.years and during that time until nearly 6 weeks ago and have always had a connection to Netflix .Since them it has only worked occasionally and we want our Netflix back working 24/7. We are pensioners and are not very technically  adept so all.these suggestions about loggong in etc are no use to us.it should be Sky centrally repressing this issue

Someone  earlier  in the forum mentioned calling out an engineer but a contributor responded it would cost sky too much. Surely it is Skys responsibility to ensure that customers receive the service they have in their contract.  It seems not all Sky user are having problems  connection to Netflix

Sky acknowledged to us there was a technical problem over a month  ago but still no.further communication from them. No.offer of any refund what are we meant  to do 

[Chodley]

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@PastSellByDate wrote:

We are new to this forum. We have been with Sky for over 5.years and during that time until nearly 6 weeks ago and have always had a connection to Netflix .Since them it has only worked occasionally and we want our Netflix back working 24/7. We are pensioners and are not very technically  adept so all.these suggestions about loggong in etc are no use to us.it should be Sky centrally repressing this issue

Someone  earlier  in the forum mentioned calling out an engineer but a contributor responded it would cost sky too much. Surely it is Skys responsibility to ensure that customers receive the service they have in their contract.  It seems not all Sky user are having problems  connection to Netflix

Sky acknowledged to us there was a technical problem over a month  ago but still no.further communication from them. No.offer of any refund what are we meant  to do 

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Do you know your login username and password to netflix?

[Sam9999]

@Chodley 

There could be a couple of possible reasons why this issue has occured: 

1 - Netflix developers have made configuration changes on their side which required a sign out and sign in for all users. 

2 - The auth token for Netflix had expired and needed users to re-sign in. Because with other devices like phones etc,. we usually sign out and sign in to Netflix regularly but with SkyQ Box, it signs you in automatically the first day you register and never asks you for your credentials after that.

To avoid this in future, Netlfix should have the option to 'sign in' and 'sign out' of the Netflix app  while on the SkyQ box. At the moment, the only option on the Netflix app is to "exit Netflix" while on the SkyQ box.

So for now, the only option would be to "sign out" of the SkyQ Box device while logged into the Netflix app though a web browser. It only needs to done once (unless Netlfix developers make other changes that require a sign in and out for all the users)

It has been working for me for a few weeks now.

[Chodley]

It does have Sign Out on the Get Help menu.

Not that you can get to that if the app won't load.

[chuck6014]

Stop blaming everything else on Netflix because the contract is with you (Sky) not Netflix 

as above no problems with Netflix is logging on via Sky is the issue 🤬

[Chodley]

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@chuck6014 wrote:

Stop blaming everything else on Netflix because the contract is with you (Sky) not Netflix 

as above no problems with Netflix is logging on via Sky is the issue 🤬

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Who are you addressing?

[chuck6014]

Sky.... because I was persuaded to buy my Netflix via Sky instead of direct and very often I am unable log onto Netflix but I can log onto Netflix if I go direct on my TV 🤔

[Chodley]

Did they blame Netflix? I mean clearly if Netflix write the software then that's where the technical solution is likely to come from, that would be what they're referring to.

Just do that then and enjoy the reduced price. That's what I do anyway. Better picture.

[PastSellByDate]

The only password I have is the one for Sky. I am not aware of a password purely for Netflix. I spoke to someone at Sky and they  told mr just to use the app on Sky Q which I have been using without any problems for 5 years  until recently when sometimes it connects and other times it does not . Spoke to an employee a little while ago and they again admitted there were issues for some customers on Sky Q with the Netflix connection  but reiterated no password was required 

[Chodley]

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@PastSellByDate wrote:

The only password I have is the one for Sky. I am not aware of a password purely for Netflix. I spoke to someone at Sky and they  told mr just to use the app on Sky Q which I have been using without any problems for 5 years  until recently when sometimes it connects and other times it does not . Spoke to an employee a little while ago and they again admitted there were issues for some customers on Sky Q with the Netflix connection  but reiterated no password was required 

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You can reset your password on the Netflix website I think. Use your sky ID email.

if you do that, then you can login on the same PC

go into Account/Manage Access and Devices

you can force sign out of the Sky box

that's what others above have been doing with some success. It might sound fiddly but it's simple and takes a couple of minutes.

[missy1994]

Exactly! 

[missy1994]

Thanks hun. I did manage to log in through my tv app but its just they sky netflix real issue but always appreciate the feedback from all xxx

[Chodley]

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@missy1994 wrote:

Thanks hun. I did manage to log in through my tv app but its just they sky netflix real issue but always appreciate the feedback from all xxx

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Have you tried the "login on the PC and boot off the Sky box through Manage Access and Devices" solution?

Sorry I'm losing track of who's done what.

[Ange27007]

@Chodley Hahaha should get paid for this chodders 😆