Netflix: Red Spinning Circle on Launch

[Anonymous]

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@piepowder wrote:

...Interestingly my friend on BT service ISP has no problem with obtaining Netflix service

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You mean running Netflix on their Sky Q box through BT broadband?

If so then when I had the problem last year I was on Sky broadband and still was when it was resolved (however that happened). I'm now on Virgin BB but I don't believe the BB supplier has any effect on this issue.

[Anonymous]

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@piepowder wrote:

P.S. yesterday this thread was at page 101 - now at 97.

Been a cull?

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Possibly the troll(s) have been removed?

[Chodley]

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@Mardymoo71 wrote:

Had major issues with Netflix loading on my sky box, maybe as I don't pay for it through sky? Either way it's expensive and I expect to get what I pay for! 

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You aren't paying for Netflix to work on a Q box, you're paying for access to the service.

I pay direct too and it works fine for me so no, I don't think that's the cause.

[Chodley]

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@Swiss wrote:

I have netflix included in my Sky package but often it won't connect and displays spinning blue circles??

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Blue (not red?) circles (plural)?

That's different

[piepowder]

Yikes getting bizarre now

Previously I had tried settings > info - "updated" the software- which worked for 24 hours on the main box.

At days 2 & 3 since I find the main box will not function however, the mini box does.

I'm really struggling to understand how this can be - main box says 'no', mini box says 'yes'. Given that many cannot access the service that they have paid for which remains broken after much time - would a mass termination create a suffucuent stir in SKY? A kind of Kinder Scout mass trespass message? Lets face it if you can't access Netflix and seemingly for a number of people that is a static unresolved event, then one is already losing netflix, so terminating makes no significant difference other than losing 'my list'.

Just to compound the confusion - went direct to Netflix site on my PC and did a SKY log in - worked. Hence seems to be a main box problem. I'll try switching it off ,aybe

[piepowder]

OK switched off main box - zilch effect.

So went to SKY on TV via main box. Noticed reference to a Netflix programme on Home (left  index Home tab). Clicked on that - straight to that programme on Netflix, left arrow - main Netflix menu.

So can access Netflix

a) on PC via Netflix site + SKY log in

b) on mini box from left index app choice

c) on main box but via let menu > Home > Netflix advertised programme.

This suggests to me by a process or reductive deduction that it is the app in the app menu on the main box that is "corrupt" not the service as such. Why on a main box and not the mini eludes me. It means that I seemingly can access Netlfix just not on the main box

Sometimes I really do hate technology as when it goes doolally the fix is seemingly not on  the provider's radar of customer service - as looking across the internet this is issue is almost a year old

[Anonymous]

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@piepowder wrote:

Yikes getting bizarre now

Previously I had tried settings > info - "updated" the software- which worked for 24 hours on the main box.

At days 2 & 3 since I find the main box will not function however, the mini box does.

I'm really struggling to understand how this can be - main box says 'no', mini box says 'yes'. Given that many cannot access the service that they have paid for which remains broken after much time - would a mass termination create a suffucuent stir in SKY? A kind of Kinder Scout mass trespass message? Lets face it if you can't access Netflix and seemingly for a number of people that is a static unresolved event, then one is already losing netflix, so terminating makes no significant difference other than losing 'my list'.

Just to compound the confusion - went direct to Netflix site on my PC and did a SKY log in - worked. Hence seems to be a main box problem. I'll try switching it off ,aybe

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Given the limited number of people who this affects and the even more limited number of people who can't access Netflix on a Smart TV or streaming stick for instance, then no, I don't think Sky would notice.

Of course Netflix is a rolling monthly add-on so anyone is free to cancel it and save their £4.50 (or whatever they pay) and wait for it to be fixed.

Anyone out of minimum term is also free to cancel the entire thing (giving the months notice) but if anyone does do that purely because Netflix is broken on the Q box for them, then I can only guess that they didn't need Sky in the first place.

It's well known that it plays fine on other platforms so you're not exactly adding anything new there.

[Dunnie21]

Anyone else having this problem?

My Netflix will play fine on my SkyQ box but will NOT play on my multiroom mini box. 

I have tried everything possible without success to solve this problem including a full reset of both Skyq and the mini box. Everything is showing as working and connected but I just get the red spinning spool on the mini box.

Very frustrating SKY!!!!!

[Mouse_]

Netflix red circle on screen just keeps going round, any help out there 

[Sarahjadee_x]

I have tried everything reseting, etc but netflix will not load on my TV anyone got any advise?

[Padam_Padam]

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@Sarahjadee_x wrote:

I have tried everything reseting, etc but netflix will not load on my TV anyone got any advise?

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Use the Netflix app on your smart TV or any other streaming device. 

[Laing1]

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@Mouse_ wrote:

Netflix red circle on screen just keeps going round, any help out there 

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@Mouse_ I have moved your post into a large thread all about the problem you are having

[scottyjland73]

Can't get on to my Netflix it's sticking on the loading page and the circle is just going round 

[Chodley]

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@Dunnie21 wrote:

Anyone else having this problem?

My Netflix will play fine on my SkyQ box but will NOT play on my multiroom mini box. 

I have tried everything possible without success to solve this problem including a full reset of both Skyq and the mini box. Everything is showing as working and connected but I just get the red spinning spool on the mini box.

Very frustrating SKY!!!!!

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Full factory reset? I would have expected that to work as well as the "kicking your sky boxes off netflix via "Manage Access and Devices" workaround. Have you tried the latter?

[Daniel0210]

@scottyjland73 

I've merged your post into a thread discussing this issue that some customers are experiencing.