19 Dec 2023 05:08 PM
Almont each time( 9 out of 10) we want to wantch Netflix it won't work, spinnig cyrcle!! we do reset modem each time, whats the solution for it, as its very frustreting. Softwer updated.
19 Dec 2023 05:23 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you are using WiFi I'd suggest switching to an Ethernet cable and see if that helps.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
19 Dec 2023 06:50 PM
Posted by a Superuser, not a Sky employee. Find out more
@gogoflan wrote:
Almont each time( 9 out of 10) we want to wantch Netflix it won't work, spinnig cyrcle!! we do reset modem each time, whats the solution for it, as its very frustreting. Softwer updated.
@gogoflan this is a known problem that is being investigated
have a read of the thread below as there are some work arounds/fixes for this problem
https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/m-p/4428388#M602362
19 Dec 2023 06:56 PM
@gogoflan wrote:Almont each time( 9 out of 10) we want to wantch Netflix it won't work, spinnig cyrcle!! we do reset modem each time, whats the solution for it, as its very frustreting. Softwer updated.
Try the suggestion at :-
Although it looks like you can sign out of the app via the Q box now if you can start it in the first place.
06 Jan 2024 02:19 PM
06 Jan 2024 02:42 PM
@gogoflan wrote:
Hello, I just purchased ethernet cable to fix issue with loading netflix, we contacted to our modem, but doesn't work either! we can't reboot modem each time we want watch Netflix on TV. Help please
Post 2 on the first page holds all the help you should need.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion