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Discussion topic: Netflix app wont load, every time we use.

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This message was authored by gogoflan This message was authored by: gogoflan

Netflix app wont load, every time we use.

Almont each time( 9 out of 10) we want to wantch Netflix it won't work, spinnig cyrcle!! we do reset modem each time, whats the solution for it, as its very frustreting. Softwer updated. 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Netflix app wont load, every time we use.

Posted by a Superuser, not a Sky employee. Find out more

If you are using WiFi I'd suggest switching to an Ethernet cable and see if that helps.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Laing1 This message was authored by: Laing1

Re: Netflix app wont load, every time we use.

Posted by a Superuser, not a Sky employee. Find out more

@gogoflan wrote:

Almont each time( 9 out of 10) we want to wantch Netflix it won't work, spinnig cyrcle!! we do reset modem each time, whats the solution for it, as its very frustreting. Softwer updated. 


@gogoflan this is a known problem that is being investigated

have a read of the thread below as there are some work arounds/fixes for this problem 

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/m-p/4428388#M602362


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Anonymous This message was authored by: Anonymous

Re: Netflix app wont load, every time we use.


@gogoflan wrote:

Almont each time( 9 out of 10) we want to wantch Netflix it won't work, spinnig cyrcle!! we do reset modem each time, whats the solution for it, as its very frustreting. Softwer updated. 


Try the suggestion at :-

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Won-t-Load-Spinning-Circle/m-p/4496527/highlight/true#M61...

 

Although it looks like you can sign out of the app via the Q box now if you can start it in the first place.

gogoflan
Topic Author
This message was authored by gogoflan This message was authored by: gogoflan

Re: Netflix app wont load, every time we use.

Hello, I just purchased ethernet cable to fix issue with loading netflix, we contacted to our modem, but doesn't work either! we can't reboot modem each time we want watch Netflix on TV. Help please
This message was authored by Anonymous This message was authored by: Anonymous

Re: Netflix app wont load, every time we use.


@gogoflan wrote:
Hello, I just purchased ethernet cable to fix issue with loading netflix, we contacted to our modem, but doesn't work either! we can't reboot modem each time we want watch Netflix on TV. Help please

Post 2 on the first page holds all the help you should need.

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