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Discussion topic: Netflix app not working

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This message was authored by Kez10 This message was authored by: Kez10

Netflix app not working

Netflix app not loading on the sky Q box keeps happening. Tried turning box on & off but happened again

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This message was authored by oldfella This message was authored by: oldfella

Re: Netflix app not working

Posted by a Superuser, not a Sky employee. Find out more

@Kez10 wrote:

Netflix app not loading on the sky Q box keeps happening. Tried turning box on & off but happened again


Hi @Kez10 


Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

This message was authored by Laing1 This message was authored by: Laing1

Re: Netflix app not working

Posted by a Superuser, not a Sky employee. Find out more

@Kez10 wrote:

Netflix app not loading on the sky Q box keeps happening. Tried turning box on & off but happened again


@Kez10 are you just getting the spinning red circle if so have a look at the thread below especially the second post marked as the answer 

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4428388#M602362


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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