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Discussion topic: Netflix app crashing Sky Q

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This message was authored by Anonymous This message was authored by: Anonymous

Re: Netflix app crashing/won't load


@Mark187187 wrote:

@AnonymousTwo threads seem to have been merged here. My posts on page 4 from last Tuesday are the same issue, as are a few replies on that page. Sky support are helping me with this at the moment through chat on the forum. 


So they have, apologies for any confusion.

Mark187187
Topic Author
This message was authored by Mark187187 This message was authored by: Mark187187

Re: Netflix app crashing/won't load

Hello all, I have had an update on my case about Netflix crashing, particularly when using the search function, or when trying so select episodes on series. 

 

- This issue has now been identified as a known issue with the technologies team who are in the investigation stages of this now.

- Once a resolution has been provided, it will be sent via a pushed software update to the box.

- There is no workaround for this at the moment.

 

Hope that is helpful to some of you, and that people with the issue have an alternate device to use until the update is rolled out. 

This message was authored by steve+bendell This message was authored by: steve+bendell

Re: Netflix app crashing/won't load

Is this is a sepetate issue to the app not loading ?

This message was authored by MLHR This message was authored by: MLHR

Re: Netflix app crashing/won't load

Several days ago the Netflix app started crashing whenever I went to it. It opens, slowly, and then when I scroll down to view different programmes, I'm thrown out again. Fed up. What's the point in paying for the service if you can't get it?

This message was authored by Becky95 This message was authored by: Becky95

Re: Netflix app crashing/won't load

I've also been experiencing the exact same issue for the past 2 weeks. I search for a TV series on the Sky Netflix app, select a series and click to play an episode but it crashes, returning me back to the main Sky Q Home Screen. It's incredibly frustrating! I am on Sky Fibre.

This message was authored by keirasmum This message was authored by: keirasmum

Netflix on skyq keeps crashing

When I log into netflix app using SkyQ, after about 2 mins it crashes and goes back to the Sky menu. It will continue to do it until I log out of Netflix and log back it. Then it be be fine for a few days and then it will happen again. Its fine on all other devices. It is happening more often now. I've also tried switching the box off.

This message was authored by Chodley This message was authored by: Chodley

Re: Netflix on skyq keeps crashing

Posted by a Superuser, not a Sky employee. Find out more

Do you have to start it then logout within the 2 minutes? How does that work?

This message was authored by keirasmum This message was authored by: keirasmum

Re: Netflix on skyq keeps crashing

No, I go in to the app and within a couple of minutes it crashes and it will continue to crash when I go back in until I log out of netflix. It resolves when I log back in but does it again a couple if days later. 

This message was authored by Chodley This message was authored by: Chodley

Re: Netflix on skyq keeps crashing

Posted by a Superuser, not a Sky employee. Find out more

That's what I meant

 

what if you force the Q to logout on a PC through the Manage Access and Devices menu in your profile?

This message was authored by Womain79 This message was authored by: Womain79

Netflix returns to Sky home page

I have recently moved to using Netflix via the app on SkyQ, however sometimes when watching Netflix it just returns to Sky home page, any ideas?
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Netflix returns to Sky home page

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by funjustjustin This message was authored by: funjustjustin

Re: Netflix app crashing Sky Q

I have been having this issues, I scroll through programs and it closes to the sky box, I can hardly use  netflixs with out it closing. Is there a fix for this?

This message was authored by Anonymous This message was authored by: Anonymous

Re: Netflix app crashing Sky Q

Have any of you guys tried Sam's suggestion at https://helpforum.sky.com/t5/Sky-Q/Netflix-Won-t-Load-Spinning-Circle/m-p/4496527/highlight/true#M61...

 

It's helped with the not loading issue for many, if not all.

This message was authored by Addie15 This message was authored by: Addie15

Re: Netflix returns to Sky home page

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

This message was authored by funjustjustin This message was authored by: funjustjustin

Re: Netflix app crashing Sky Q

Mine is still crashing, Its becoming a big pain to the point of cancelling thr service.

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