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Discussion topic: Mr

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This message was authored by: Colin165

Mr

There's something wrong with my sky box it's not coming on 

 

your since Colin 

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This message was authored by: Chodley

Re: Mr

Posted by a Superuser, not a Sky employee. Find out more

What happens if you power it off at the wall and back on?

This message was authored by: lettice

Re: Mr

Posted by a Superuser, not a Sky employee. Find out more

Firstly, try a restart of your Sky Q box;

  1. Press standby on your Sky Q remote, then switch off or unplug your box at the mains.
  2. Check there are no lights on the front panel of your Sky Q box and all cables are securely connected.
  3. Plug in and switch your Sky Q box back on at the mains.
  4. Wait for the on-screen instructions to disappear then press Home on your Sky Q remote. Some features may take up to 5 minutes to return.

If that does not help, try the recovery procedure as detailed in this Sky help article;

 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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