Netflix Hijacked

[Gplfc67]

Some random guy has hijacked our Netfli account on sky. Anyone seen this before and best way forward ? Thanks Gary

[daveNOS]

@Gplfc67 It happens frequently and you need to contact Netflix about it, Sky cannot assist with this issue. 

[Invisiblename]

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@Gplfc67 wrote:
Some random guy has hijacked our Netfli account on sky. Anyone seen this before and best way forward ? Thanks Gary

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Before you contact Netflix, do the following:

Netflix hidden menu

Go to the Netflix app on Sky Q and on the screen with the random profile press the following buttons on the Sky remote:

Up, Up, Down, Down, Left, Right, Left, Right, Up, Up,Up, Up

This opens a hidden menu.

You can get the email address that the hacker used from the "membership" (Miembro) tab, and the service code from the "contact us" (Contactarnos) tab.

Netflix Live chat should then be able to log the hackers out of Netflix on your sky q box, reset the email address associated with the Netflix account back to your own email address, and send you a link to follow to reset password and PIN number on the Netflix website on your mobile phone