We have no sky satellite signal since the storm

[Spaino12]

Hi , we have no sky satellite signal since the storm on 24th Jan. I can't get through to speak to an actual person and  the earliest date I could get an engineer was 21st of March . Surely you can get somebody to look at this problem earlier and am I expected to pay for a service you are not providing for 2 months ! 

[PandJ2020]

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@Spaino12 wrote:

 Surely you can get somebody to look at this problem earlier and am I expected to pay for a service you are not providing for 2 months ! 

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You could pay a local firm to fix it earlier - at your cost of course.

Once it's fixed Sky will consider a credit for the interrupted period.  But the storm wasn't their fault...