credited for January

[Achlochrach]

Hello 

We received our new Sky Q box on Sunday.  We did not have a signal since xmas time. When i phoned to book Sky Q they said to phone back after install and request a credit. please can you action please.

I would also like to cancel all additional packages that have been added to my package. Please invoice me the basic package going forward i.e. the £34.00 that i was quoted. 

Kind Regards Charlie 

[Daniel0210]

@Achlochrach 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

To remove part of your TV package you need to give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount.

So call Sky to cancel the add-ons and discuss the possibility of a credit.