Need help

[Totternhoe]

Hi 

I have booked a engineer, but it's been a week and a week left and it's summer holiday and I can't watch tv in 2 rooms 

no recordings no Netflix it's a joke 

and you charge me £75 a month 

[oldfella]

---

@Totternhoe wrote:

Hi 

I have booked a engineer, but it's been a week and a week left and it's summer holiday and I can't watch tv in 2 rooms 

no recordings no Netflix it's a joke 

and you charge me £75 a month 

---

Hi @Totternhoe 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Daniel0210]

@Totternhoe 

If you've been allocated an appointment that will be the earliest Sky can attend unless there is a cancellation in the meantime. 

[Doc5907]

---

@Totternhoe wrote:

Hi 

I have booked a engineer, but it's been a week and a week left and it's summer holiday and I can't watch tv in 2 rooms 

no recordings no Netflix it's a joke 

and you charge me £75 a month 

---

@Totternhoe 

Are you periodically checking My Orders in My Sky and seeing if an earlier slot becomes available? They do appear from time to time as people cancel appointments.

[PandJ2020]

Once any fault is rectified you can ask Sky to apply a credit for period you could not access your services.