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Discussion topic: Cannot connect sky box to internet

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This message was authored by: Feeeee

Cannot connect sky box to internet

My sky box is not connecting to the internet 

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This message was authored by: oldfella

Re: Cannot connect sky box to internet

Posted by a Superuser, not a Sky employee. Find out more

@Feeeee wrote:

My sky box is not connecting to the internet 


Hi @Feeeee 

Assume this is your main Q box?
Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

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