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Discussion topic: Need a 2TB Mainbox

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This message was authored by Jonathan24B This message was authored by: Jonathan24B

Need a 2TB Mainbox

I recently bought a second minibox and was told I could watch two miniboxes at same time with my equipment. However it turns out I only have a 1TB mainbox and now Sky want me to buy a 2TB mainbox despite the fact they told me the two miniboxes would work with my existing kit. I would like a free 2TB mainbox due to their error.

Online support is rubbish and the robot suggested here.


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This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: Need a 2TB Mainbox

Posted by a Superuser, not a Sky employee. Find out more

@Jonathan24B wrote:

I recently bought a second minibox and was told I could watch two miniboxes at same time with my equipment. However it turns out I only have a 1TB mainbox and now Sky want me to buy a 2TB mainbox despite the fact they told me the two miniboxes would work with my existing kit. I would like a free 2TB mainbox due to their error.

Online support is rubbish and the robot suggested here.


hi @Jonathan24B 

 

2 minis are supported on a UHD capable 1TB box but not the older non UHD box

 

Please may I suggest you check which box you actually have & let us know

 

Home - Settings - System Info - Hardware Version

If it is 32Cxxx then you have an older 1TB non-UHD Box (which only supports 1 active mini)

 

The following, all suport 2 active minis

If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box

 

If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)

 

 

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