Discussion topic: Need a 2TB Mainbox
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14 Jun 2024 11:18 AM
I recently bought a second minibox and was told I could watch two miniboxes at same time with my equipment. However it turns out I only have a 1TB mainbox and now Sky want me to buy a 2TB mainbox despite the fact they told me the two miniboxes would work with my existing kit. I would like a free 2TB mainbox due to their error.
Online support is rubbish and the robot suggested here.
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14 Jun 2024 11:35 AM - last edited: 14 Jun 2024 11:47 AM
Posted by a Superuser, not a Sky employee. Find out more
@Jonathan24B wrote:
I recently bought a second minibox and was told I could watch two miniboxes at same time with my equipment. However it turns out I only have a 1TB mainbox and now Sky want me to buy a 2TB mainbox despite the fact they told me the two miniboxes would work with my existing kit. I would like a free 2TB mainbox due to their error.
Online support is rubbish and the robot suggested here.
hi @Jonathan24B
2 minis are supported on a UHD capable 1TB box but not the older non UHD box
Please may I suggest you check which box you actually have & let us know
Home - Settings - System Info - Hardware Version
If it is 32Cxxx then you have an older 1TB non-UHD Box (which only supports 1 active mini)
The following, all suport 2 active minis
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)