NETFLIX refuses to load via Sky Q .I can get it on my tv ok

[sarge53]

NETFLIX stopped working via SKY Q but ok via smart TV, updated APPS and it worked for 24 hours but now? nope¬

virtual assistant a complete and utter waste of time and effort, phone line 03  337     5 9     1  1  43 holding me for 20 minutes while I pay for top rate call, any ideas folk

s??

[Chodley]

That is not a top rate call. 0333

calls are standard calls, included in "unlimited call" plans etc.

search in here. Loads of people have this problem. A few workarounds that help a bit. Sky investigating apparently.

[PandJ2020]

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@sarge53 wrote:

while I pay for top rate call, any ideas folk

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Numbers beginning with 03 are not 'top rate'.  (They are 'national rate' just like 01 and 02 numbers - and may be included in any call package you have)

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.