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Discussion topic: Sky Q and Network Switch

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This message was authored by NigelB This message was authored by: NigelB

Sky Q and Network Switch

I cannot get my Sky Q box or Mini box to connect via a Network Switch, if I go directly from the Sky router they both work, my PC works via the Network Switch.  Any suggestions? I will also need to keep my WiFi for other additional boxes.

Many Thanks

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This message was authored by nigea99 This message was authored by: nigea99

Re: Sky Q and Network Switch

Posted by a Superuser, not a Sky employee. Find out more

@NigelB wrote:

I cannot get my Sky Q box or Mini box to connect via a Network Switch, if I go directly from the Sky router they both work, my PC works via the Network Switch.  Any suggestions? I will also need to keep my WiFi for other additional boxes.

Many Thanks


hi @NigelB 

 

Is your Network Switch unmanaged or managed ?

 

SKY Q is known to, often,  not play nicely with managed switches

NigelB
Topic Author
This message was authored by NigelB This message was authored by: NigelB

Re: Sky Q and Network Switch

Unmanaged

This message was authored by nigea99 This message was authored by: nigea99

Re: Sky Q and Network Switch

Posted by a Superuser, not a Sky employee. Find out more

Are you connecting both Main & Mini to the switch, if not how are they connected ? 

 

Just out of interest - although it shouldn;t make a difference when connecting everything via ethernet - who is your Router with  ?  SKY or a 3rd party ?

NigelB
Topic Author
This message was authored by NigelB This message was authored by: NigelB

Re: Sky Q and Network Switch

Sky

 

NigelB
Topic Author
This message was authored by NigelB This message was authored by: NigelB

Re: Sky Q and Network Switch

I did connect the main and mini box at the same time to the switch.

 

This message was authored by Chodley This message was authored by: Chodley

Re: Sky Q and Network Switch

Posted by a Superuser, not a Sky employee. Find out more

Try the main box on its own

 

is wifi disabled on the box?

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