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		This discussion topic has been answered Discussion topic: MySky message saying “we’ve found an issue with your connection”
					
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	This message was authored by: dcp75
		
			
					
		
	
				
		
			
					
			
	
		
			
				
					
	
			
		
	
		
			
		
			
		
			
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
			
		
				
		
			
					
		
	
		
			
				
					
					
						  
		
		
	
	
	
	
				
		
			
		
			
					
				
		
			
					
		
	
				
		
			
					
		
	
				
		
	
	
		Message posted on 17 Nov 2024 02:31 PM
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MySky shows a fault message saying “we’ve found an issue with your connection”
It says there is an issue with the connection to one of my sky q mini boxes and unable to connect, but this box and the other mini is working correctly and connected to both my sky q box and sky router and I am able to watch tv and record etc without any issues..
I have done all the resets and again still works fine but MySky still gives the same message.. Presume it's an error so I should just ignore if as everything is working fine...
					
				
			
			
				
			
			
				
			
			
			
			
			
			
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	This message was authored by: Laing1
		
			
					
		
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Posted by a Superuser, not a Sky employee. 
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I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
			
			
				
			
			
				
			
			
			
			
			
		
		
		
	
	
	
	
				
		
			
		
			
					
				
		
			
					
		
	
				
		
			
					
		
	
				
		
	
	
		Message posted on 17 Nov 2024 03:37 PM
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@dcp75 wrote:
MySky shows a fault message saying “we’ve found an issue with your connection”It says there is an issue with the connection to one of my sky q mini boxes and unable to connect, but this box and the other mini is working correctly and connected to both my sky q box and sky router and I am able to watch tv and record etc without any issues..I have done all the resets and again still works fine but MySky still gives the same message.. Presume it's an error so I should just ignore if as everything is working fine...
@dcp75 if all your boxes are working fine then i'd ignore it
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
					
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All Replies
	
		
				
	This message was authored by: Laing1
		
			
					
		
			Answer
		
	
				
		
			
					
			
	
		
			
				
					
	
			
		
	
		
			
		
			
		
			
Posted by a Superuser, not a Sky employee. 
Find out more
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
			
		
				
		
			
					
		
	
		
			
				
					
					
						
	
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
			
			
				
			
			
			
			
			
			
		
		
		
	
	
	
	
				
		
			
		
			
					
				
		
			
					
		
	
				
		
			
					
		
	
				
		
	
	
		Message posted on 17 Nov 2024 03:37 PM
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@dcp75 wrote:
MySky shows a fault message saying “we’ve found an issue with your connection”It says there is an issue with the connection to one of my sky q mini boxes and unable to connect, but this box and the other mini is working correctly and connected to both my sky q box and sky router and I am able to watch tv and record etc without any issues..I have done all the resets and again still works fine but MySky still gives the same message.. Presume it's an error so I should just ignore if as everything is working fine...
@dcp75 if all your boxes are working fine then i'd ignore it
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
	
		
				
	This message was authored by: Pete4321a
		
			
					
		
	
				
		
			
					
			
	
		
			
				
					
	
			
		
	
		
			
		
	
	
			
	
	
	 
	
	
	
				
		
			
				
					
						
	
			
	
	
	
	
	
		
	
	
	
	
	
	
	
			
					
				
		
	
	
		
			
		
			
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
			
		
				
		
			
					
		
	
		
			
				
					
					
						
		
		
	
	
	
	
				
		
			
		
			
					
				
		
			
					
		
	
				
		
			
					
		
	
				
		
	
	
		Message posted on 11 Feb 2025 08:20 PM
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							Re: MySky message saying “we’ve found an issue with your connection”
						
					
					
				
			
		
	
			
	
	
	
	
	
Me too, but my ocd is kicking in. First it was one box now it's both.
					
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