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Discussion topic: MySky message saying “we’ve found an issue with your connection”

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This message was authored by dcp75 This message was authored by: dcp75

MySky message saying “we’ve found an issue with your connection”

MySky shows a fault message saying “we’ve found an issue with your connection”
 
It says there is an issue with the connection to one of my sky q mini boxes and unable to connect, but this box and the other mini is working correctly and connected to both my sky q box and sky router and I am able to watch tv and record etc without any issues..
 
I have done all the resets and again still works fine but MySky still gives the same message.. Presume it's an error so I should just ignore if as everything is working fine...

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: MySky message saying “we’ve found an issue with your connection”

Posted by a Superuser, not a Sky employee. Find out more

@dcp75 wrote:
MySky shows a fault message saying “we’ve found an issue with your connection”
 
It says there is an issue with the connection to one of my sky q mini boxes and unable to connect, but this box and the other mini is working correctly and connected to both my sky q box and sky router and I am able to watch tv and record etc without any issues..
 
I have done all the resets and again still works fine but MySky still gives the same message.. Presume it's an error so I should just ignore if as everything is working fine...

@dcp75 if all your boxes are working fine then i'd ignore it 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: MySky message saying “we’ve found an issue with your connection”

Posted by a Superuser, not a Sky employee. Find out more

@dcp75 wrote:
MySky shows a fault message saying “we’ve found an issue with your connection”
 
It says there is an issue with the connection to one of my sky q mini boxes and unable to connect, but this box and the other mini is working correctly and connected to both my sky q box and sky router and I am able to watch tv and record etc without any issues..
 
I have done all the resets and again still works fine but MySky still gives the same message.. Presume it's an error so I should just ignore if as everything is working fine...

@dcp75 if all your boxes are working fine then i'd ignore it 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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