2
This discussion topic has been answered Discussion topic: MySky message saying “we’ve found an issue with your connection”
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This message was authored by: dcp75
Message posted on 17 Nov 2024 02:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
MySky shows a fault message saying “we’ve found an issue with your connection”
It says there is an issue with the connection to one of my sky q mini boxes and unable to connect, but this box and the other mini is working correctly and connected to both my sky q box and sky router and I am able to watch tv and record etc without any issues..
I have done all the resets and again still works fine but MySky still gives the same message.. Presume it's an error so I should just ignore if as everything is working fine...
Best Answers
This message was authored by: Laing1
Answer
Posted by a Superuser, not a Sky employee.
Find out more
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on 17 Nov 2024 03:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
@dcp75 wrote:
MySky shows a fault message saying “we’ve found an issue with your connection”It says there is an issue with the connection to one of my sky q mini boxes and unable to connect, but this box and the other mini is working correctly and connected to both my sky q box and sky router and I am able to watch tv and record etc without any issues..I have done all the resets and again still works fine but MySky still gives the same message.. Presume it's an error so I should just ignore if as everything is working fine...
@dcp75 if all your boxes are working fine then i'd ignore it
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
This message was authored by: Laing1
Answer
Posted by a Superuser, not a Sky employee.
Find out more
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on 17 Nov 2024 03:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
@dcp75 wrote:
MySky shows a fault message saying “we’ve found an issue with your connection”It says there is an issue with the connection to one of my sky q mini boxes and unable to connect, but this box and the other mini is working correctly and connected to both my sky q box and sky router and I am able to watch tv and record etc without any issues..I have done all the resets and again still works fine but MySky still gives the same message.. Presume it's an error so I should just ignore if as everything is working fine...
@dcp75 if all your boxes are working fine then i'd ignore it
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by: Pete4321a
Message posted on 11 Feb 2025 08:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: MySky message saying “we’ve found an issue with your connection”
Me too, but my ocd is kicking in. First it was one box now it's both.
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page