My viewing card keep's dropping in and out.Would like an online chat if possible ?

[Cootez]

Got same issue. Took card out, put back in. Turned off and on again. No joy. Tried calling but apparently call services are down too...

[MightyQuinn]

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@ollyisgod wrote:

My viewing card is fully inserted and I've tried cleaning it and resetting my sky box yet I get 2 minutes of tv before it say it again. What am I paying for if I can't watch tv when I'm off work sick. 

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Hi @ollyisgod   Please look at two posts above yours. You are wasting your time trying to fix it.

[deepcarblade]

Same problem in Scotland.

Maybe Sky has had a cyber attack!

[Gemgem6]

And what a suprise cant get thru to sky on online chat or on phone !! 

[ldhad]

We have the same problem, tried to contact Sky no one available because of technical issues

[CanardNoir]

Just happened to me also.

Had to do a cold boot of the SKYQ box to get it to work again.

When it came back, it said the same thing then suddenly sorted itself out.

Working OK again (for now).

[Sue341]

I'm getting the same problem

[Derek+Lester]

Got the issue now, 40 min queue time to talk to SKY, little point as they know they have an issue.

Has there been a software update lately?

[swede7777]

... and the same for me combined with Sky Movies being random channels. Boy George was definately not in 'Speak No Evil' along side Diane Keaton and Lulu which is showing on Ch. 302, 304 and 308 on my Sky Q. A.I. Artificial Intelligence is now a cartoon.

[xenon81]

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@Derek+Lester wrote:

Got the issue now, 40 min queue time to talk to SKY, little point as they know they have an issue.

Has there been a software update lately?

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Not for a few months so it's not related to any recent update. 

[Ray+Keenan]

Problem has all of a sudden become a lot worse. Have had to reinsert the card three times in the past ten minutes after previously lasting an hour between blue screens. 

[Alex283]

my signal keeps going on and off, when it goes off it states cant read viewing card even though its inserted and signal keeps going on and off.  I have repaired the card and also turned the box off and on again to no help.

[DebLovesDisney]

Whilst I do appreciate they are aware and working on it, it doesn't really help when there is no information to be had anywhere. Even a timeframe would help, and possibly stop everyone reporting the same thing over and over. Sky is completely unwatchable right now as everything goes off every minute or so, even the movies are not what the guide says they should be!  And it doesn't help when armchair engineers throw their own "solutions" out when it is most likely just a waiting game...

[IKP25]

Getting same message. Intermittent issues all morning. Knowing sky it take them a while to sort the issue? Down to being software issues at there end. 

[Daniel0210]

@DebLovesDisney 

Sky won't give any kind of timeframe for it being fixed. It's fixed when it's fixed I'm afraid.