@Sky@Frankly I am extremly dissapointed with Sky and their abilities to sort out the return of their equiptment. This all started at the end of may. I firstly recieved packaging that was damaged so was unable to return the equiptment to them. I called and explained this and was told new packaging would be sent out. After waiting for nearly a month and not recieved any packaging I called back. I was advised on the phone that a special collection would be organised by royal mail, they would provide the packaging and the returns label so all I had to do was give it to them and get a receipt of proof that I sent it back.
Royal mail arrived today, no packaging as apparently they dont provide it and I was advised they don't even give receipts! I have called sky AGAIN today to be told they would send me a link where I could reorder the packaging and get a label. I went on the link only to find I can not order packaging there I can only get the label!. I was advised i would not incur a charge for sending this equiptment back but now i am faced with having to pay for a box suitable for it and i am not doint that. Frankly I am fed up of trying to sort this out, it seems through all my trying sky are making it impossible to send it back, and yet I am still receiving messages daily that I am going to be charged for not returning! I have proof I have tried including all the calls which I have recorded for my own evidence.
I have emailed a complaint and am awaiting a reply, but as far as I'm concerned I have done all I can to try and sort this it is now up to sky to arrange collection.
