My skyQ box constantly crashes!

[Hannah101]

My skyQ puck constantly crashes, it freezes up completely and has to be unplugged and restarted. It's extremely frustrating! 
It is happening multiple times a day, I've tried resetting the box multiple times, updating aswell but it continues. 
I think I may have a faulty box, it happens on live tv & apps. 

[GD1]

@Hannah101  You've posted in the Stream forum but mention Sky Q puck?

Sky Q have mini boxes, Stream have puck, so which do you have?

[Hannah101]

Sorry - it's a mini.

cant believe i got that so wrong! 

[Daniel0210]

@Hannah101 
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.