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Discussion topic: My satellite has been down for three nights now

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Dilani1
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This message was authored by Dilani1 This message was authored by: Dilani1

My satellite has been down for three nights now

‎22 Nov 2023 07:51 PM

My satellite has been down for three nights and I have no idea as to why. I have followed the steps provided online which wasn't at all helpful. Please can I speak to a professional 

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Daniel0210
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My satellite has been down for three nights now

‎22 Nov 2023 07:53 PM

Posted by a Superuser, not a Sky employee. Find out more

@Dilani1 

Are you seeing a "no satellite signal message"? If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
❄️Merry Christmas and a Happy New Year❄️
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