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Discussion topic: My mini boxes aren’t working

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This message was authored by: jamesmclachlan

Message posted on ‎12 Nov 2023 02:15 PM

My mini boxes aren’t working

All my mini boxes are glitching 

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This message was authored by: Daniel0210

Message posted on ‎12 Nov 2023 02:50 PM

Re: My mini boxes aren’t working

Posted by a Superuser, not a Sky employee. Find out more

@jamesmclachlan 

What have you tried? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: GD1

Message posted on ‎12 Nov 2023 02:52 PM

Re: My mini boxes aren’t working

Posted by a Superuser, not a Sky employee. Find out more
@jamesmclachlan wrote:

All my mini boxes are glitching 

Going to need more than that if you want some help, any error messages at all?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Sparky0904

Message posted on ‎12 Nov 2023 03:05 PM

Re: My mini boxes aren’t working

I am the same, my mini box will not receive satellite signal, access catch-up TV or recordings. Yet I have satellite signal on main box.

 

Also cannot access recordings in main box

 

Fault diagnosis actions I have taken so far

 

- reboot main SKY-Q box

- reboot mini sky box

- rebooted internet 

- tested iPlayer via mininbix, this worked proving internet connection

- reactivated mini skq box from settings menu

 

Still no satellite, recordings or catch-up

Have satellite signal on main box.

 

Was ok last night, issue from this morning. Software version on min box is Q230.000.14.00L (5nf3ptk)

 

This feels like a software issue problem to me...

 

Hope this helps diagnose issue.

 

 

 

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