Discussion topic: My mini boxes aren’t working

This message was authored by: jamesmclachlan · ‎12 Nov 2023

All my mini boxes are glitching

This message was authored by: Daniel0210 · ‎12 Nov 2023

What have you tried?

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: GD1 · ‎12 Nov 2023

@jamesmclachlan wrote:

All my mini boxes are glitching

Going to need more than that if you want some help, any error messages at all?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Sparky0904 · ‎12 Nov 2023

I am the same, my mini box will not receive satellite signal, access catch-up TV or recordings. Yet I have satellite signal on main box.

Also cannot access recordings in main box

Fault diagnosis actions I have taken so far

- reboot main SKY-Q box

- reboot mini sky box

- rebooted internet

- tested iPlayer via mininbix, this worked proving internet connection

- reactivated mini skq box from settings menu

Still no satellite, recordings or catch-up

Have satellite signal on main box.

Was ok last night, issue from this morning. Software version on min box is Q230.000.14.00L (5nf3ptk)

This feels like a software issue problem to me...

Hope this helps diagnose issue.

Discussion topic: My mini boxes aren’t working

My mini boxes aren’t working

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