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Discussion topic: My husband has cut through the sky cable on the external wall of the house severing the connection

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This message was authored by Janet57 This message was authored by: Janet57

My husband has cut through the sky cable on the external wall of the house severing the connection

The cable being severed means there is no connection to the sky box

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My husband has cut through the sky cable on the external wall of the house severing the connecti

Posted by a Superuser, not a Sky employee. Find out more

@Janet57 

You will need to call Sky to arrange an engineer. Sky are likely to charge around £65 for this. You could consider a local satellite company but get a quote first. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by ZyloKai This message was authored by: ZyloKai

Re: My husband has cut through the sky cable on the external wall of the house severing the connecti


@Janet57 wrote:

The cable being severed means there is no connection to the sky box


You can get an external coaxial cable connecter to re-connect the wire: 
https://www.amazon.co.uk/Coupler-Extension-Connector-Weatherproof-RFAdapter/dp/B07WPKXQV2


And you can connect them using the first set of information here: https://www.wikihow.com/Connect-Coaxial-Cable-Connectors

 

 



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Please treat everyone with respect. 🙂
This message was authored by nigea99 This message was authored by: nigea99

Re: My husband has cut through the sky cable on the external wall of the house severing the connecti

Posted by a Superuser, not a Sky employee. Find out more

@ZyloKai wrote:

@Janet57 wrote:

The cable being severed means there is no connection to the sky box


You can get an external coaxial cable connecter to re-connect the wire: 
https://www.amazon.co.uk/Coupler-Extension-Connector-Weatherproof-RFAdapter/dp/B07WPKXQV2


And you can connect them using the first set of information here: https://www.wikihow.com/Connect-Coaxial-Cable-Connectors

 

 


Personally, I would not use them without also wrapping the whole joint in self-amalgamating tape  as I think there is too much risk of water ingress along the cable

 

(I have used ordinary F-F connectors that way when I cut through my cable  at the end of my garden)

This message was authored by ZyloKai This message was authored by: ZyloKai

Re: My husband has cut through the sky cable on the external wall of the house severing the connecti


@nigea99 wrote:

@ZyloKai wrote:

@Janet57 wrote:

The cable being severed means there is no connection to the sky box


You can get an external coaxial cable connecter to re-connect the wire: 
https://www.amazon.co.uk/Coupler-Extension-Connector-Weatherproof-RFAdapter/dp/B07WPKXQV2


And you can connect them using the first set of information here: https://www.wikihow.com/Connect-Coaxial-Cable-Connectors

 

 


Personally, I would not use them without also wrapping the whole joint in self-amalgamating tape  as I think there is too much risk of water ingress along the cable

 

(I have used ordinary F-F connectors that way when I cut through my cable  at the end of my garden)


I purposely suggested external coaxial connectors as per the Amazon link. The reviews seem to be good too to suggest they're waterproof.  



My Sky services:
  • Sky Q in Ireland:
  • ︎Sky Signature, Sky Cinema, Sky HD, Paramount+, Discovery+
  • Sky Ultrafast Max (Fibre Internet)
  • Sky Talk (VoIP)
  • Sky Mobile
  • Spotify (Premium)

Please treat everyone with respect. 🙂
This message was authored by nigea99 This message was authored by: nigea99

Re: My husband has cut through the sky cable on the external wall of the house severing the connecti

Posted by a Superuser, not a Sky employee. Find out more

@ZyloKai wrote:

@nigea99 wrote:

@ZyloKai wrote:

@Janet57 wrote:

The cable being severed means there is no connection to the sky box


You can get an external coaxial cable connecter to re-connect the wire: 
https://www.amazon.co.uk/Coupler-Extension-Connector-Weatherproof-RFAdapter/dp/B07WPKXQV2


And you can connect them using the first set of information here: https://www.wikihow.com/Connect-Coaxial-Cable-Connectors

 

 


Personally, I would not use them without also wrapping the whole joint in self-amalgamating tape  as I think there is too much risk of water ingress along the cable

 

(I have used ordinary F-F connectors that way when I cut through my cable  at the end of my garden)


I purposely suggested external coaxial connectors as per the Amazon link. The reviews seem to be good too to suggest they're waterproof.  


Yes - I  am aware.  my advice was posted after seeing them but I know it is just my personal opinion

This message was authored by Godfrey This message was authored by: Godfrey

Re: My husband has cut through the sky cable on the external wall of the house severing the connecti

Posted by a Superuser, not a Sky employee. Find out more

@ZyloKai wrote:...You can get an external coaxial cable connecter to re-connect the wire: 

https://www.amazon.co.uk/Coupler-Extension-Connector-Weatherproof-RFAdapter/dp/B07WPKXQV2


I can understand that if you are attempting to join two F type connectors which have been compressed onto the coaxial cables that are to be joined then this coupler might well achieve a waterproof joint.

 

But, if you are attempting to join two 'Screw On' F type connectors then you would still be likely to have water ingress between the plastic outer cover of the coaxial cables and the outer of the 'Screw On' F connectors.

 

Personally I would carefully choose the correct size of Cablecon compression connector which had been purchased with the additional option of an inner rubber seal. The manufacturer claims that this should achieve a seal that will withstand up to 1.3 Bar water pressure, when tightened to around  2.5 Newton Metres, which is a bit more than finger tight.

 

Waterproof Compression WF65.jpg

 

Godfrey. 

 

 

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: My husband has cut through the sky cable on the external wall of the house severing the connecti

Posted by a Superuser, not a Sky employee. Find out more

Hi @Janet57   I nicked my cable with my secateurs. I reported this to Sky and they didn't mess about. They replaced the entire cable and didn't charge me anything 😀

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