My Sky Q hard drive has stopped working

[Chrisb52]

So my Sky Q hard drive started to maldunction a few days ago. It stopped several times during recorded playback. Then it stopped altogether and said there was a technical fault with "this channel". So we downloaded the programme instead, but soon enough, it did the same thing. Then the box froze. So I did several reboots, hard shut downs, and tried again.  This time, it told me they're was a fault with the hard drive.  So  left it unplugged over night and today it has the same issue. The hard drive is faulty, and it won't pause or rewind, and won't load a recorded programme. 

[Daniel0210]

@Chrisb52 

Try the troubleshooting here

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages 
unfortunately some of these faults will necessitate a box swap.

[TimmyBGood]

@Chrisb52 

Sky are likely to want to swap out the hardware by courier delivery (there's no attempt to repair such things on site) : be sure to remove the Viewing Card before handing the old box over.