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This message was authored by: GeraldineLamb

Ms

Am having problems with sky handset - small Q box not connecting can't switch sky on


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This message was authored by: oldfella Answer

Re: Ms

Posted by a Superuser, not a Sky employee. Find out more

@GeraldineLamb wrote:

Am having problems with sky handset - small Q box not connecting can't switch sky on


Hi @GeraldineLamb 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
With the mini box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

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This message was authored by: oldfella Answer

Re: Ms

Posted by a Superuser, not a Sky employee. Find out more

@GeraldineLamb wrote:

Am having problems with sky handset - small Q box not connecting can't switch sky on


Hi @GeraldineLamb 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
With the mini box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

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