Moving house

[Jules0665]

Booked a house move last week but not received any confirmation on the booking and no active orders on my account even though I thought I had an engineer booked for Friday 22nd. Concerned that my booking was not successful, so should I re book the move? Can't seem to speak with anyone to check my account.

[nigea99 · Accepted solution]

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@Jules0665 wrote:

Booked a house move last week but not received any confirmation on the booking and no active orders on my account even though I thought I had an engineer booked for Friday 22nd. Concerned that my booking was not successful, so should I re book the move? Can't seem to speak with anyone to check my account.

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hi @Jules0665 

I have escalated your post to a SKY support team, who, hopefully, will be in touch tomorrow

Please see this link re the escalation and what you might see:
Escalation Info 

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[Martin2566]

Exactly the same thing has happened to me. I rang sky to check when I didn't get a follow up confirmation. Sky said there was no record of it being booked. Its now going to be 3 weeks since I first booked it before anyone comes. No offer of credit on my bill neither. I wish there was more competition to Sky. It might make them cheaper and better

[TimmyBGood]

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@Martin2566 wrote:

I wish there was more competition to Sky. It might make them cheaper and better

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Historically broadcast platforms tends towards monopoly: there are huge obstacles to becoming a provider of a regulated EPG.