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This message was authored by: Jules0665

Moving house

Booked a house move last week but not received any confirmation on the booking and no active orders on my account even though I thought I had an engineer booked for Friday 22nd. Concerned that my booking was not successful, so should I re book the move? Can't seem to speak with anyone to check my account.


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This message was authored by: nigea99 Answer

Re: Moving house

Posted by a Superuser, not a Sky employee. Find out more

@Jules0665 wrote:

Booked a house move last week but not received any confirmation on the booking and no active orders on my account even though I thought I had an engineer booked for Friday 22nd. Concerned that my booking was not successful, so should I re book the move? Can't seem to speak with anyone to check my account.


hi @Jules0665 

 

I have escalated your post to a SKY support team, who, hopefully, will be in touch tomorrow

Please see this link re the escalation and what you might see:
Escalation Info 

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

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This message was authored by: nigea99 Answer

Re: Moving house

Posted by a Superuser, not a Sky employee. Find out more

@Jules0665 wrote:

Booked a house move last week but not received any confirmation on the booking and no active orders on my account even though I thought I had an engineer booked for Friday 22nd. Concerned that my booking was not successful, so should I re book the move? Can't seem to speak with anyone to check my account.


hi @Jules0665 

 

I have escalated your post to a SKY support team, who, hopefully, will be in touch tomorrow

Please see this link re the escalation and what you might see:
Escalation Info 

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

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