Moving house

[Phil123]

When I click the option to move house it says I need to be the primary account holder. I AM the primary account holder. Chatbot is totally useless and sends me roung in circles Don't know what to do.

[oldfella]

---

@Phil123 wrote:

When I click the option to move house it says I need to be the primary account holder. I AM the primary account holder. Chatbot is totally useless and sends me roung in circles Don't know what to do.

---

Hi @Phil123 

Are you using the following link?

https://www.sky.com/moving-home