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Discussion topic: My netflix account has been changed

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This message was authored by: alex2505

Message posted on ‎15 Jul 2024 01:13 PM

My netflix account has been changed

When going into my sky app, to watch netflix, it has been changed and the profile has been locked so i cannot delete it and reset mine back up. Can the netflix app be signed out, so ican re sign back in?

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Avatar for caesarome
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Message posted on ‎15 Jul 2024 01:36 PM

Re: My netflix account has been changed

Posted by a Superuser, not a Sky employee. Find out more

Is this on Sky Q ?

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This message was authored by: alex2505

Message posted on ‎15 Jul 2024 01:55 PM

Re: My netflix account has been changed

Yes it on Sky Q

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This message was authored by: caesarome

Message posted on ‎15 Jul 2024 02:00 PM

Re: My netflix account has been changed

Posted by a Superuser, not a Sky employee. Find out more

I have moved this to the Sky Q forum for you as it isn't related to the mobile apps.

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Message posted on ‎15 Jul 2024 06:09 PM

Re: My netflix account has been changed

Posted by a Superuser, not a Sky employee. Find out more
@alex2505 wrote:

When going into my sky app, to watch netflix, it has been changed and the profile has been locked so i cannot delete it and reset mine back up. Can the netflix app be signed out, so ican re sign back in?

@alex2505 you may be quicker contacting Netflix and explain it appears your account has been hacked they should be able to reset it for you 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Message posted on ‎19 Aug 2024 10:57 AM

Re: My netflix account has been changed

Following as I had the same problem on my Q box last night - only the account that had logged in was also in Spanish!! 

 

Luckily I was able to click into the first profile on the first screen, and managed to interpret the language/menus enough to get to the account screen - it wasn't my email address, but was sort of similar. I logged it off completely, and then when I re-opened the app it let me log back on with my proper account.

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