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Message posted on ‎17 Aug 2024 04:50 PM

Sky Q voice command only responds to one voice

Hi, recently Sky Q will only respond to my voice and not my wife's. No idea why as there is no option for a voice profile. Anyone else experiencing the same thing?

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Message posted on ‎17 Aug 2024 06:05 PM

Re: Sky Q voice command only responds to one voice

Posted by a Superuser, not a Sky employee. Find out more
@Dagsatno8 wrote:

Hi, recently Sky Q will only respond to my voice and not my wife's. No idea why as there is no option for a voice profile. Anyone else experiencing the same thing?

@Dagsatno8 try rebooting your router then when thats back up and running reboot your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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Avatar for Laing1
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Superuser
This message was authored by: Laing1 Answer

Message posted on ‎17 Aug 2024 06:05 PM

Re: Sky Q voice command only responds to one voice

Posted by a Superuser, not a Sky employee. Find out more
@Dagsatno8 wrote:

Hi, recently Sky Q will only respond to my voice and not my wife's. No idea why as there is no option for a voice profile. Anyone else experiencing the same thing?

@Dagsatno8 try rebooting your router then when thats back up and running reboot your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Message posted on ‎18 Aug 2024 11:36 AM

Re: Sky Q voice command only responds to one voice

I'll be surprised if rebooting the router makes a blind bit of difference. The voice control is pretty poor when compared to Alexa, I find speaking slowly accentuating the syllables the best way to recognise the words

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Message posted on ‎19 Aug 2024 10:55 AM

Re: Sky Q voice command only responds to one voice

I agree. Had to reboot server and Sky several times lately for other reasons, and if this was going to work it would have already done so. Voice command also only responds to me on TV's connected via sky mini boxes.

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