Moving Home Issue

[SKY1992bf]

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@nigea99 wrote:

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@AdamMcArdle wrote:
Yeah i mean my Sky Q box, they are sending me a replacement one since i have requested a home move.

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Are you sure it is a SKY Q TV box - SKY do not usually send TV boxes on home move.

The image you posted has not been approved for public view as it contains personal informantion but that refers to Broadband not TV

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If it is indeed a q tv box then the only reason I can think of where this would occur is where sky treat it has a cancellation of services at old address and a complete new installation/contract at new address 

so @AdamMcArdle are you certain you completed a home move and not a cancellation/new installation 

[SKY1992bf]

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@AdamMcArdle wrote:

Yeah the email just said my replacement sky q box is on its way

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@AdamMcArdle  There's the catch a sky q box could refer to tv or hub as sky aren't being specific in what they are sending out 

[AdamMcArdle]

Ah ok it might be a replacement sky broadband hub then? As the new home im going to has fttp 

[cookiemonsteruk]

@AdamMcArdle 

Even if you were staying on fttc sky would send you out the broadband hub as all lines are moving away from pstn eventually .

[AdamMcArdle]

ok so to be clear then they must be sending me a replacement sky broadband hub to use at my current address & then i can take it with me to my new address. 

and to confirm it was definitely a home move I requested.