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Discussion topic: Sky new package

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This message was authored by Shilrey This message was authored by: Shilrey

Sky new package

Hi i wonder if anyone can help me .. ive recently changed my sky package and we have to have an engineer out to change it over .. my daughter has severe OCD and no one can enter our home except mental health nurses .. she has autism and having someone in our home is creating massive problems .. when the new box gets delivered etc can i set  it all up myself instead ?  Thanks 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky new package

Posted by a Superuser, not a Sky employee. Find out more

@Shilrey 

What are you moving from and to? If you're upgrading from Sky+ to Sky Q the engineer will have to work on the dish outside and then have entry to test the equipment works okay. Perhaps when he/she calls (hopefully) to say they are on the way your daughter can be in another part of the house with another family member to offer reassurance. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Shilrey
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This message was authored by Shilrey This message was authored by: Shilrey

Re: Sky new package

Aww thank you for your reply .. she has contamination OCD so it is a fear of germs and no one comes in our home except health officials.. we live in an upstairs flat so I have no way of moving her anywhere .. she doesn't leave her bed .. engineer will have to come past her bedroom door so it's causing massive problems.. thank you for your help .. I rang sky and they told me the engineer will have to come into the house .. thank you 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky new package

Posted by a Superuser, not a Sky employee. Find out more

@Shilrey 

 

It's not impossible to carry out some Q installations without entering the property: Sky managed this during the pandemic.  What can be done does depend on the nature of the work required though.

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Shilrey
Topic Author
This message was authored by Shilrey This message was authored by: Shilrey

Re: Sky new package

Thank you for your message .. I can only try and explain to him once he comes, our situation and see if it can be limited the time he is in our home .. I did ask if I could do it myself but they said he will have to do it .. she's just very unwell and already it is causing her massive meltdowns .. I can't even have family in my home and they haven't been in here for 2 years .. we will have to see what happens .. thank you so much for your messages 

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