20 Jun 2024 12:46 PM
Hi i wonder if anyone can help me .. ive recently changed my sky package and we have to have an engineer out to change it over .. my daughter has severe OCD and no one can enter our home except mental health nurses .. she has autism and having someone in our home is creating massive problems .. when the new box gets delivered etc can i set it all up myself instead ? Thanks
20 Jun 2024 12:55 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat are you moving from and to? If you're upgrading from Sky+ to Sky Q the engineer will have to work on the dish outside and then have entry to test the equipment works okay. Perhaps when he/she calls (hopefully) to say they are on the way your daughter can be in another part of the house with another family member to offer reassurance.
20 Jun 2024 02:17 PM
Aww thank you for your reply .. she has contamination OCD so it is a fear of germs and no one comes in our home except health officials.. we live in an upstairs flat so I have no way of moving her anywhere .. she doesn't leave her bed .. engineer will have to come past her bedroom door so it's causing massive problems.. thank you for your help .. I rang sky and they told me the engineer will have to come into the house .. thank you
20 Jun 2024 02:32 PM - last edited: 20 Jun 2024 02:40 PM
Posted by a Superuser, not a Sky employee. Find out more
It's not impossible to carry out some Q installations without entering the property: Sky managed this during the pandemic. What can be done does depend on the nature of the work required though.
20 Jun 2024 02:38 PM
Thank you for your message .. I can only try and explain to him once he comes, our situation and see if it can be limited the time he is in our home .. I did ask if I could do it myself but they said he will have to do it .. she's just very unwell and already it is causing her massive meltdowns .. I can't even have family in my home and they haven't been in here for 2 years .. we will have to see what happens .. thank you so much for your messages
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion