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Discussion topic: Moving Home Issue

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This message was authored by AdamMcArdle This message was authored by: AdamMcArdle

Moving Home Issue

I've requested a home move through the sky vip section. The problem is I move out on the 12th of July & move into my new home on the 25th of July.

For some reason Sky are sending a new/replacement Sky Q box to the new home address & not the one I'm currently living in. 

How can this be fixed? 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Moving Home Issue

Posted by a Superuser, not a Sky employee. Find out more

@AdamMcArdle  For security reasons Sky will only deliver to the address the hardware will be registered to 

 

no exceptions 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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AdamMcArdle
Topic Author
This message was authored by AdamMcArdle This message was authored by: AdamMcArdle

Re: Moving Home Issue

Yeah but I haven't moved my address yet so all my hardware is registered to my current address not my new home address.

 

it says on the app & shows my current address.

 

is the conversion kit a new Sky Q box? 

IMG_0709.png

 

 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Moving Home Issue

Posted by a Superuser, not a Sky employee. Find out more

@AdamMcArdle 

 

Please note the image has been removed as it contains personal info

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Moving Home Issue

Posted by a Superuser, not a Sky employee. Find out more

@AdamMcArdle 

 

A conversion kit is merely an ethernet cable presumably because full fibre fttp is available

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Moving Home Issue

Posted by a Superuser, not a Sky employee. Find out more

@AdamMcArdle  You registered your new address during the home move request therefore sky will send all equipment to that address even though the app still says your current address 

 

once you move you will need to call sky to update the address on the app 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
AdamMcArdle
Topic Author
This message was authored by AdamMcArdle This message was authored by: AdamMcArdle

Re: Moving Home Issue

Ok thanks for that.

 

do you know when they send a replacement sky q box? Why would a new box be required if I can just take it with me to my new address? 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Moving Home Issue

Posted by a Superuser, not a Sky employee. Find out more

@AdamMcArdle 

 


@AdamMcArdle wrote:

Ok thanks for that.

 

do you know when they send a replacement sky q box? Why would a new box be required if I can just take it with me to my new address? 


How old is your current sky q box ?

Is it uhd compatible?

Have you requested UHD ?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
AdamMcArdle
Topic Author
This message was authored by AdamMcArdle This message was authored by: AdamMcArdle

Re: Moving Home Issue

Its around 7 years old & I haven't requested UHD so not sure why they want to send me a replacement box

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Moving Home Issue

Posted by a Superuser, not a Sky employee. Find out more

@AdamMcArdle 

 

Are you referring to sky q satellite tv or an old sky q router?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
AdamMcArdle
Topic Author
This message was authored by AdamMcArdle This message was authored by: AdamMcArdle

Re: Moving Home Issue

Yeah i mean my Sky Q box, they are sending me a replacement one since i have requested a home move.
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Moving Home Issue

Posted by a Superuser, not a Sky employee. Find out more

@AdamMcArdle 

 

Unless its to do with shutting down SD channels and broadcasting the remaining HD channels on dvbs2.  Not sure that a q box that old would have dvb s2 instead dvb s.  Others here would have more insight 

 

@nigea99 is sky sending out new q boxes due to shutting done sd and not sure if it means transferring all broadcasts to dvb s2 .and whether a 7 year old sky q box would have a dvb s2 thanks

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by nigea99 This message was authored by: nigea99

Re: Moving Home Issue

Posted by a Superuser, not a Sky employee. Find out more

@AdamMcArdle wrote:
Yeah i mean my Sky Q box, they are sending me a replacement one since i have requested a home move.

Are you sure it is a SKY Q TV box - SKY do not usually send TV boxes on home move.

 

The image you posted has not been approved for public view as it contains personal informantion but that refers to Broadband not TV

This message was authored by nigea99 This message was authored by: nigea99

Re: Moving Home Issue

Posted by a Superuser, not a Sky employee. Find out more

@cookiemonsteruk wrote:

@AdamMcArdle 

 

Unless its to do with shutting down SD channels and broadcasting the remaining HD channels on dvbs2.  Not sure that a q box that old would have dvb s2 instead dvb s.  Others here would have more insight 

 

@nigea99 is sky sending out new q boxes due to shutting done sd and not sure if it means transferring all broadcasts to dvb s2 .and whether a 7 year old sky q box would have a dvb s2 thanks


All SKY Q and SKY HD boxes accept DVB-S2 signals (which the HD channels already use) 

 

It really is only the very old SD only boxes that are affected

AdamMcArdle
Topic Author
This message was authored by AdamMcArdle This message was authored by: AdamMcArdle

Re: Moving Home Issue

Yeah the email just said my replacement sky q box is on its way

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