Missing channels

[Sue653]

Every few days both bbc1 and bbc2 are missing from the guide, when I click  on them it says technical issue. I've run tests and that comes back saying all ok

any help appreciated

[Daniel0210]

@Sue653 

What tests?

Firstly try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

[Sue653]

Thanks for advice,bbc1 came back but bbc2 still wasn't working and a message came up this time, saying 'this channel is affected by a problem with your satellite signal'

[Daniel0210]

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@Sue653 wrote:

saying 'this channel is affected by a problem with your satellite signal'

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@Sue653 
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Sue653]

Thank you, tried what you said, booked an engineer