Mini box issue

[LynnMc]

I have two mini boxes but error says I have too many in use so can only use one despite having multi screen subscription 

[Laing1]

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@LynnMc wrote:

I have two mini boxes but error says I have too many in use so can only use one despite having multi screen subscription 

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@LynnMc You can have a maximum of 4 mini boxes loaned to you by Sky.

All 2TB boxes and the UHD/HDR 1TB permit watching on two mini boxes and the main box at 1 time. You may also be able to use a 3rd mini box at the same time if you’re using it for one of the apps such as Netflix.
The older 1TB non UHD box only allows you to watch on 1 mini box as well as the main box .

So if you have the older 1TB non UHD box you can only watch 1 mini box at a time 

Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.