Miss hazel knowles fault box

[Hazel521]

My Sky Q box is is cutting off when it gets hot the box I need the engineer to come and check it over 

[TimmyBGood]

@Hazel521 

Typically that won't happen: Sky replaces dodgy hardware by doorstep swap-out.

[Daniel0210]

@Hazel521 

The box shouldn't get so hot as you can't still rest the palm of your hand down on the top of it.

If Sky arrange a 'doorstep box swap' have the box disconnected before the courier arrives. Remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.