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Discussion topic: Minibox buffers

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This message was authored by Gillhutcho This message was authored by: Gillhutcho

Minibox buffers

During watching apps such ss netflix my tv connected to the minibox kreps buffering. I need to hrt my connectivity chrcked

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This message was authored by Laing1 This message was authored by: Laing1

Re: Minibox buffers

Posted by a Superuser, not a Sky employee. Find out more

@Gillhutcho wrote:

During watching apps such ss netflix my tv connected to the minibox kreps buffering. I need to hrt my connectivity chrcked


@Gillhutcho have you tried rebooting your router when that is up and running 

reboot your main box and when that is up and running 

reboot your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by oldfella This message was authored by: oldfella

Re: Minibox buffers

Posted by a Superuser, not a Sky employee. Find out more

@Gillhutcho wrote:

During watching apps such ss netflix my tv connected to the minibox kreps buffering. I need to hrt my connectivity chrcked


Hi @Gillhutcho 

try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Gillhutcho
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This message was authored by Gillhutcho This message was authored by: Gillhutcho

Re: Minibox buffers

I will try this. 
however things seem to be weather effected so may be that i just have to put up with it!

Gillhutcho
Topic Author
This message was authored by Gillhutcho This message was authored by: Gillhutcho

Re: Minibox buffers

Will give it a try

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