Apps not working on Sky Q

[MelanieK209]

for the last two days we've been unable to watch anything on Netflix, Amazon Prime etc through SkyQ.  It just keeps buffering then telling us no internet.  However, we can watch normal channels through SkyQ box, and we have no internet problems elsewhere in the house.  We tried to download a 1 hour episode on catch-up last night and it took hours.

[Quoman7]

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@MelanieK209 wrote:

for the last two days we've been unable to watch anything on Netflix, Amazon Prime etc through SkyQ.  It just keeps buffering then telling us no internet.  However, we can watch normal channels through SkyQ box, and we have no internet problems elsewhere in the house.  We tried to download a 1 hour episode on catch-up last night and it took hours.

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Hi @MelanieK209 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?