Mini box

[Mandeepkaur86]

I want to talk about my mini box. Ots not working today. 

[PandJ2020]

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@Mandeepkaur86 wrote:

I want to talk about my mini box. 

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Go ahead, you can discuss it with the other customers here.

There's an ongoing thread here: https://helpforum.sky.com/t5/Sky-Q/No-satelite-signal/td-p/5185796

[Daniel0210]

@Mandeepkaur86 

Is the issue connected with this mornings Sky Q issues discussed here?

https://helpforum.sky.com/t5/Sky-Q/No-satelite-signal/td-p/5185796 

[Sharona21]

My mini box isn't loading and the accessible option has froze on my screen and none of the keys on the remote work please advise?

there was a network issue all day and has only resumed to the main box now 

[Laing1]

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@Sharona21 wrote:

My mini box isn't loading and the accessible option has froze on my screen and none of the keys on the remote work please advise?

there was a network issue all day and has only resumed to the main box now 

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@Sharona21 try the following... to sort the accessibility problem 

Unpair their Sky Q remote from the box by holding 4&6 

Wait for the remote to flash you should then be able to dismiss the information screen by clicking on Skip & set up later

Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control your TV.