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Discussion topic: Mini box stuck on this

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Tcook8
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Mini box stuck on this

‎26 Sep 2024 02:31 PM

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Daniel0210
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Re: Mini box stuck on this

‎26 Sep 2024 02:35 PM

Posted by a Superuser, not a Sky employee. Find out more

@Tcook8 

Sky have suggested the following...

  • Unpair their Sky Q remote from the box by holding 4&6
  • Wait for the remote to flash
  • Then dismiss the information screen "Skip & set up later"
  • Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Mini box stuck on this

‎26 Sep 2024 02:35 PM

Posted by a Superuser, not a Sky employee. Find out more

@Tcook8 

Sky have suggested the following...

  • Unpair their Sky Q remote from the box by holding 4&6
  • Wait for the remote to flash
  • Then dismiss the information screen "Skip & set up later"
  • Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Tcook8
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Re: Mini box stuck on this

‎26 Sep 2024 03:25 PM

Brilliant it worked but thank you thanks 

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Daniel0210
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Re: Mini box stuck on this

‎26 Sep 2024 04:03 PM

Posted by a Superuser, not a Sky employee. Find out more

@Tcook8 

I like it when a plan comes together. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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