Mini box error mr204

[charlton999]

Hi we had a new sky router installed yesterday and since installation the sky mini box in the bedroom  keeps disconnecting we can get it logged back in and it all works fine but goes off again after a couple of minutes later saying there is no network connection, we have turned the router off and the main sky q box and re booted it, it comes back on and all network options are ticked and says we can watch mini box but it won't stay connected so cannot watch the tv, the router is connected to the main sky q box through an Ethernet canbe

[Addie15]

Hi there, @charlton999. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you @charlton999 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks