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Message posted on ‎27 Feb 2024 12:34 PM

Mini Box

Sky minibox not connecting to main box correctly. States "waiting for TV listings" but they don't load.

Have rebooted several times over past couple of weeks but still not working.

 

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Message posted on ‎27 Feb 2024 12:38 PM

Re: Mini Box

Posted by a Superuser, not a Sky employee. Find out more
@Mick+Evans wrote:

Have rebooted several times over past couple of weeks but still not working.

@Mick+Evans 

Have you rebooted the main Sky Q box then done the same with the mini box?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Daniel0210 Answer

Message posted on ‎27 Feb 2024 12:38 PM

Re: Mini Box

Posted by a Superuser, not a Sky employee. Find out more
@Mick+Evans wrote:

Have rebooted several times over past couple of weeks but still not working.

@Mick+Evans 

Have you rebooted the main Sky Q box then done the same with the mini box?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Mick+Evans

Message posted on ‎27 Feb 2024 12:58 PM

Re: Mini Box

Yes. Rebooted everything several times - same result.

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This message was authored by: Daniel0210

Message posted on ‎27 Feb 2024 01:01 PM

Re: Mini Box

Posted by a Superuser, not a Sky employee. Find out more

@Mick+Evans 

Try rebooting your Broadband first, then the boxes.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎27 Feb 2024 03:00 PM

Re: Mini Box

Just tried that but same result unfortunately.

"Waiting for TV Schedule "

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Message posted on ‎27 Feb 2024 03:12 PM

Re: Mini Box

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@Mick+Evans 

If you search the forum using 'waiting for TV schedule' in the search box above you'll find that the advice to reboot normally rectifies the issue. Unless someone can suggest something different you may need to contact Sky. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎27 Feb 2024 04:01 PM

Re: Mini Box

I've tried everything suggested now so have had to book an engineer.

Thanks for your help though.

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