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Discussion topic: Mini Box

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Mick+Evans
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Mini Box

‎27 Feb 2024 12:34 PM

Sky minibox not connecting to main box correctly. States "waiting for TV listings" but they don't load.

Have rebooted several times over past couple of weeks but still not working.

 

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Daniel0210
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Re: Mini Box

‎27 Feb 2024 12:38 PM

Posted by a Superuser, not a Sky employee. Find out more
@Mick+Evans wrote:

Have rebooted several times over past couple of weeks but still not working.

@Mick+Evans 

Have you rebooted the main Sky Q box then done the same with the mini box?


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Mini Box

‎27 Feb 2024 12:38 PM

Posted by a Superuser, not a Sky employee. Find out more
@Mick+Evans wrote:

Have rebooted several times over past couple of weeks but still not working.

@Mick+Evans 

Have you rebooted the main Sky Q box then done the same with the mini box?


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Mick+Evans
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Re: Mini Box

‎27 Feb 2024 12:58 PM

Yes. Rebooted everything several times - same result.

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Daniel0210
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Re: Mini Box

‎27 Feb 2024 01:01 PM

Posted by a Superuser, not a Sky employee. Find out more

@Mick+Evans 

Try rebooting your Broadband first, then the boxes.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Mick+Evans
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Re: Mini Box

‎27 Feb 2024 03:00 PM

Just tried that but same result unfortunately.

"Waiting for TV Schedule "

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Daniel0210
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Re: Mini Box

‎27 Feb 2024 03:12 PM

Posted by a Superuser, not a Sky employee. Find out more

@Mick+Evans 

If you search the forum using 'waiting for TV schedule' in the search box above you'll find that the advice to reboot normally rectifies the issue. Unless someone can suggest something different you may need to contact Sky. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Mick+Evans
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Re: Mini Box

‎27 Feb 2024 04:01 PM

I've tried everything suggested now so have had to book an engineer.

Thanks for your help though.

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