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Discussion topic: Message on screen "connecting to your skq q box" with a spinning wheel - how do I connect??

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This message was authored by Jemm27 This message was authored by: Jemm27

Message on screen "connecting to your skq q box" with a spinning wheel - how do I connect??

My Sky Q box has stopped working.............. I have a sound but no picture and just a message saying "connecting to your sky Q box…" with a spinning wheel.............  How do I clear this message and get back in??  I've tried switching off my Sky Q box and turning it back on again but still get the same message, i've also tried turning off my wifi (also Sky) and turning that back on again but am still getting the same message - anyone any ideas please?  Thank you....