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Discussion topic: Lost remote

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This message was authored by Neil0366 This message was authored by: Neil0366

Lost remote

Hi guys

 

how do I order a new sky Q remote? Our 2 year old has misplaced ours. 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Lost remote

Posted by a Superuser, not a Sky employee. Find out more

@Neil0366 

Have you pressed the Q on the front of your box. The remote should bleep for a few seconds. 

Find my remote

Sick of losing your remote down the back of the sofa? So are we. That’s why our Sky Q touch remotes have a handy Find my remote feature to stop you turning your house upside down when you’ve lost it.

Press the Q button on the front of your Sky Q box and after a few seconds a paired Sky Q touch/Sky Q remote with Voice Control will beep for 30 seconds.

Daniel0210_0-1680636240519.png

 

Once you've found it, press any button on your remote to stop the beeping.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Neil0366
Topic Author
This message was authored by Neil0366 This message was authored by: Neil0366

Re: Lost remote

We had an issue with the remote just beforehand and the remote kept disconnecting. It's like he planned it. 

This message was authored by oldfella This message was authored by: oldfella

Re: Lost remote

Posted by a Superuser, not a Sky employee. Find out more

@Neil0366 wrote:

We had an issue with the remote just beforehand and the remote kept disconnecting. It's like he planned it. 


Hi @Neil0366 

Check out the following link.

Click still need help and then click get in touch after ticking the box that you have tried online help.   This will lead you to a form for free remote replacement.

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment 

Neil0366
Topic Author
This message was authored by Neil0366 This message was authored by: Neil0366

Re: Lost remote

That's brilliant. Thank you very much. 

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