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Discussion topic: Sky box not working

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This message was authored by J88888888888888 This message was authored by: J88888888888888

Sky box not working

Help - switches on but says no signal

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This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Sky box not working

Posted by a Superuser, not a Sky employee. Find out more

@J88888888888888 wrote:

Help - switches on but says no signal


That suggests that the incorrect HDMI port is selected on your tv, or there is an issue with the HDMI cable from the Sky Q box

I am just another Sky customer!
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky box not working

Posted by a Superuser, not a Sky employee. Find out more

@J88888888888888 

No signal (usually from your TV) or no satellite signal? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
J88888888888888
Topic Author
This message was authored by J88888888888888 This message was authored by: J88888888888888

Re: Sky box not working

 No Satellite signal 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky box not working

Posted by a Superuser, not a Sky employee. Find out more

@J88888888888888 

Any particular channels? Have you checked the connections on the cables are tight (not too tight)? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
J88888888888888
Topic Author
This message was authored by J88888888888888 This message was authored by: J88888888888888

Re: Sky box not working

All channels seem to be done at the moment. I've tried tweaking the cables but it doesn't seem to be working 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky box not working

Posted by a Superuser, not a Sky employee. Find out more

@J88888888888888 

If there's nothing obvious outside like a neighbours had scaffolding erected it sounds like your dish is slightly out of alignment and you may need to arrange an engineer. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
J88888888888888
Topic Author
This message was authored by J88888888888888 This message was authored by: J88888888888888

Re: Sky box not working

No probs. Are you able to arrange for a Sky engineer to come out? 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky box not working

Posted by a Superuser, not a Sky employee. Find out more

@J88888888888888 
We’re customers on here. This is predominantly a customer helps customer based forum and you aren’t addressing Sky Customer Services. 

This link provides various help:
https://www.sky.com/help/home

After trying that, if your only option is to call Sky, click on ‘Need More Help’ after ensuring the correct flag (UK or ROI) is displayed in the bottom right corner which should lead you to either a 0333 UK or 0818 ROI number. Don’t forget if you have Sky Mobile or Sky Talk you can use the free 150 number to call.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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